Cancellation & Refund Policy

Last updated: June 2026

At Hypecase, we strive to ensure complete satisfaction with every purchase. Please read our cancellation and refund policy carefully before placing your order.

1. Order Cancellation

Cancellation Before Dispatch

You may cancel your order before it is dispatched from our warehouse. To cancel, please contact us immediately via email at support@hypecase.tech or call us at +91 8435 252152 or WhatsApp 7024394944 with your order ID.

  • Orders cancelled before dispatch will receive a full refund.
  • Prepaid order refunds will be processed to the original payment method within 5–7 business days.
  • COD orders cancelled before dispatch require no further action.

Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled. In such cases, please refer to our Return & Refund policy below. You may refuse delivery, in which case the order will be returned to us and a refund (excluding shipping charges) will be initiated after inspection.

2. Return Policy

We accept returns under the following conditions:

  • The return request must be raised within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and warranty cards intact.
  • Products with broken seals, physical damage caused by the customer, or missing parts will not be accepted for return.
  • Software products, digital downloads, and opened consumables are non-returnable.

Non-Returnable Products

The following categories are not eligible for return unless the product is Dead on Arrival (DOA) or has a manufacturing defect:

  • Thermal pastes, cleaning products, and consumables (once opened)
  • Software licenses and digital keys
  • Products that have been installed or modified

3. Dead on Arrival (DOA) / Defective Products

If your product is found to be Dead on Arrival or has a manufacturing defect:

  • Report the issue within 48 hours of delivery with unboxing video/photos as proof.
  • We will verify the defect and arrange a replacement or full refund at no extra cost.
  • DOA claims without supporting unboxing evidence may be subject to brand service centre verification.

4. Warranty Claims

All products sold on Hypecase carry the manufacturer's official warranty. Warranty claims after the DOA period must be handled directly through the respective brand's authorised service centres in India.

  • Hypecase can assist you in locating the nearest authorised service centre for your product.
  • Warranty does not cover physical damage, water damage, or damage due to improper use.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days to the original payment method.
  • For UPI / Net Banking / Debit-Credit Card payments — refund is credited to the same account.
  • For Razorpay Wallet payments — refund is returned to the wallet.
  • For COD orders — refund is processed via NEFT/UPI to your bank account. You will need to share your bank details with our support team.

If you have not received your refund within 7 business days, please first check with your bank or payment provider. If the issue persists, contact us at support@hypecase.tech.

6. Shipping Charges on Returns

  • If the return is due to a defective product or our error, Hypecase will bear the reverse shipping cost.
  • If you are returning a product for any other reason (e.g., change of mind), the reverse shipping cost will be borne by the customer.
  • Original shipping charges are non-refundable unless the item is DOA or incorrect.

7. Exchange Policy

We currently do not offer direct exchanges. If you need a different product, please return the original item (subject to return eligibility) and place a new order separately.

8. How to Raise a Return / Refund Request

  1. Email us at support@hypecase.tech with subject: "Return Request – Order #[Your Order ID]"
  2. Include your order ID, reason for return, and photos/video of the product and packaging.
  3. Our team will respond within 24–48 business hours with next steps.
  4. Do not ship the product back without confirmation from our team — unauthorized returns will not be accepted.

9. Contact Us

For any questions regarding this policy, please reach out to us: